Return & Exchange Policy

Last Updated: September 18, 2025

At Gio Levan LLC, each garment is crafted with care and attention to detail. We want you to love your purchase. If for any reason you are not fully satisfied, we accept returns and exchanges in accordance with the guidelines below.

1. Eligibility for Returns

  • Items must be returned within 14 days of delivery.
  • Returned items must be unworn, unwashed, unaltered, and in their original condition, with all tags and packaging intact.
  • Footwear and accessories must be returned in their original boxes or dust bags.
  • Final Sale items (including discounted pieces, made-to-order garments, and custom items) are not eligible for return or exchange.

2. Exchanges

Exchanges are subject to stock availability. If the desired size or item is unavailable, we can offer store credit or a refund.

3. Refunds

  • Refunds will be issued to the original payment method once the return is received and inspected.
  • Shipping fees, duties, and taxes are non-refundable.
  • Please allow up to 10 business days for refunds to appear in your account.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • We recommend using a trackable shipping service, as we cannot be responsible for lost returns.
  • For international orders: duties and taxes are non-refundable, and you may be responsible for re-import fees.

5. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us at
[email protected] within 48 hours of delivery.
We will arrange a replacement or refund at no additional cost.

6. How to Start a Return

  1. Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for return.
  2. We will provide you with return instructions.
  3. Ship the item back in its original packaging.
  4. Once received and inspected, we’ll confirm approval and process your exchange, store credit, or refund.

7. Contact Us

For any questions regarding returns, exchanges, or sizing assistance, please contact us:

Gio Levan LLC
Email: [email protected]
Registered in Delaware, USA

Mailing Address: 2810 N Church St #950768 Wilmington, DE 19802

Also see our Terms & Conditions and Privacy Policy.